What may indicate impersonation
The starting point is how the account presents itself. Its name, photograph, description and posts may suggest an attempt to impersonate you. A mention of your name, a fan account or criticism does not, by itself, establish a fake identity.
What to share at first contact
Start with the profile link and a description of what it does. Also identify the account that represents you, if there is one. Do not share passwords or access codes. Any documents requested by the platform should follow the appropriate channel and instructions.
How the process works
Erasly assesses signs of impersonation, organizes the relevant addresses and identifies the appropriate reporting category. Each social network has its own requirements and decides on the request. Follow-up and checks for new occurrences depend on the agreed scope.
A fake profile and a hacked account are different situations
An account created to impersonate you calls for an impersonation assessment. Losing access to your original account involves the platform’s account recovery procedures. Distinguishing the two helps direct the case to the right channel.
Questions about this solution
They only used my photo. Is that enough for removal?
The context and applicable policy need to be assessed. Image misuse and impersonation can overlap, but they are not automatically the same violation.
Does Erasly need my social media password?
Do not send passwords or authentication codes during support conversations. First contact can begin with links and a general description of the situation.